Refund policy

Yep — you're in the right place for your Return and Refund Policy.

For the giveaway, I would not use Shopify's generic template by itself, because you need language covering merchandise that generates giveaway entries.

I’d use something along these lines:

RETURN & REFUND POLICY

All TRBO merchandise sales associated with an active giveaway are considered final once the order has been processed.

Because qualifying purchases may automatically generate entries into a promotional sweepstakes, we do not accept returns or exchanges on giveaway-related merchandise except for defective, damaged, or incorrectly shipped items.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and photographs of the item so we can review the issue and arrange a replacement when appropriate.

Orders may be canceled before fulfillment at the discretion of Frankie Turbo LLC. If an order associated with giveaway entries is canceled, refunded, reversed, disputed, or charged back, all giveaway entries associated with that purchase may be voided.

Please carefully review product descriptions, sizing information, colors, quantities, and shipping information before completing your purchase.

Giveaway entries have no cash value and cannot be returned, exchanged, transferred, or redeemed for cash.

This policy does not limit any rights or remedies available to customers under applicable law.

Frankie Turbo LLC
Houston, Texas